Seeking Care

How does it work?

• Virtual Care is just a traditional visit, but instead of seeing the provider in-person, you will see them on a screen. During a virtual care appointment, the provider will be able to see and hear you, and you will be able to see and hear the provider. 

What are the advantages of virtual care?

• With virtual care, access to primary and specialty care services are improved, meaning you get the right care at the right time and in the right place. Virtual care can also reduce or even eliminate travel to a doctor’s office. This not only saves you time, it saves money as well. 

Does my insurance cover the cost?

• Your insurance will be billed and copays and deductibles will apply in the same way as a regular clinic visit. Please contact your insurance company for more information. 

What if I have more questions?

• Contact your local ARH clinic.

ARH Virtual Visits connects you with an ARH provider wherever you happen to be – home, work, school or anywhere!

• • How does it work?
    • Use your mobile phone, tablet or a computer and webcam to connect with your provider from wherever you are. All you need to do is contact your local ARH clinic to make an appointment!
  • What are the advantages of Virtual Visits?
    • With Virtual Visits, you don’t need to travel to your provider’s office, you can see them from the comfort of your home, car or workspace. You avoid the risk of exposure to germs in the waiting room, there’s not parking or child care hassles and you only need to take minimal time off work. 
  • Does my insurance cover the cost?
    • Your insurance will be billed and copays and deductibles will apply in the same way as a regular clinic visit. Please contact your insurance company for more information. 
  • For questions or support setting up a Virtual Visit, please call 859.226.2444. 
  • Click here to view ARH Clinic offering Virtual Visits

Don’t have the technology or internet access to do a Virtual Visit? ARH has you covered! With our Curbside Care program, you can still see your provider remotely from the comfort of your car.

• • How does it work?
    • When it’s time for your appointment, all you need to do is drive into our clinic and park in the designated Curbside Care area. After you call to check in, a clinic staff member will bring you an eScreen (phone, tablet or computer) so that you can interact in real time with your provider. 
  • What are the advantages of Curbside Care?
    • Curbside Care uses a combination of social distancing and personal protective equipment (PPE) to prevent risk of exposure to bacteria, viruses, and allergens, which is important during the COVID-19 outbreak. Vulnerable patients without access to technology or internet can still get the care they need without entering the provider’s office.
  • Does my insurance cover the cost?
    • Your insurance will be billed and copays and deductibles will apply in the same way as a regular clinic visit. Please contact your insurance company for more information. 

ARH Virtual Clinics bring specialty care closer to home. See your specialist from your ARH primary care provider’s office, avoid long trips and still get the care you need.

• • How does it work?
    • You’ll go to your ARH primary care provider’s office and check in for an appointment like you normally would. When it’s time for your appointment, you will be connected with your specialty care provider using a tablet, computer or other telemedicine equipment. 
  • What are the advantages of Virtual Clinics?
    • Virtual Clinics have specialized telemedicine equipment that enables specialty care providers to see and hear the same things they would during in-person visits. These include stethoscopes, otoscopes, exam cameras and more. This helps the specialist to provide the same great level of care as in-person visits but without the need for patients to travel long distances.
  • Does my insurance cover the cost?
    • Your insurance will be billed and copays and deductibles will apply in the same way as a regular clinic visit. Please contact your insurance company for more information.
  • Contact your local ARH clinic to find more about Virtual Clinics and what specialty services are available in your area.