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Important Information for All Visitors

In abundance of caution to protect our patients, employees, and communities from the potential spread of COVID-19, ARH has implemented new restrictions and limited entry access to our facilities.  In general, there is no visitation permitted with the following exceptions:

  • All visitors should arrive wearing a mask and the mask must be properly worn at all times while in an ARH facility.
  • All visitors will be screened when entering an ARH facility. Any visitor with noted symptoms for the COVID-19 virus will not be allowed entry.
  • All visitors should wash their hands with soap and water for 20 seconds or apply hand sanitizer when entering and leaving patient rooms.
  • All visitors must stay in the patient’s room the entire time of the visit. Once the visitor leaves the patient’s room, they must leave the facility immediately.
  • Please see below for more specific visitation information

Beckley ARH Hospital Visitation Update

4/11/22: Beginning, Monday, April 11, 2022, Beckley ARH visitation will be:

 

  • Two visitors at a time 9 a.m. to 8 p.m. | 2nd, 3rd, and 4th floor | Progressive Care Unit (PCU)
  • Two visitors 10 a.m. to 12 p.m. and 4 p.m. to 6 p.m. | Intensive Care Unit (ICU)
  • One Visitor Per Stay | Emergency Department (ED) |Operating Room (OR)
  • No visitors | Center for Behavioral Health | Infusion Center

ARH Middlesboro

10/18/21: Effective Monday, October 18th Middlesboro ARH will return to allowing visitors for our patients. This will include:

 

  •  Visiting hours are from 11 am to 8 pm for all inpatients.
  • Patients testing positive for COVID are not allowed visitors.  Also, patients currently using any type of high flow oxygen device are not permitted visitors.  A high flow oxygen device is defined as oxygen being delivered at greater than 6 liters.
  • Inpatients on our Medical/Surgical Unit and Intensive Care Unit will be allowed 1 visitor at a time.  Visitors may leave and return or visitors may switch out.  We reserve the right to limit visitation for patients whose condition might be worsened by multiple visitors, especially in our Intensive Care Unit.
  • Inpatients at end of life are allowed 2 visitors.  Visitors may leave and return or visitors may switch out.
  • Pediatric patients will be allowed 2 visitors at a time, which are limited to the parents or guardians of any child 17 years of age and younger.
  • OB patients will be allowed 2 visitors, which includes the father of the child and a support person.
  • ED patients are limited to 1 visitor and that visitor is highly encouraged to stay in the ED room and not exit and re-enter the building without 1st checking with the nurse.  Reasonable reasons for leaving include calling to update a family member, taking a restroom break, or getting something to eat.

ARH Whitesburg & Tug Valley ARH RMC

8/30/21: Due to the current surge in COVID Positive patients we are restricting visitation at this time for the safety of our patients, staff and visitors

 

  • Two visitors are permitted for OB/Labor and Delivery and two for our Pediatric patients 21 and younger.
  • Visitation will be allowed for end of life care and other special circumstances by arrangement.

ARH Visitor Restrictions

  • All visitors should arrive wearing a mask and the mask must be worn at all times while in an ARH facility.
  • All visitors will be screened when entering an ARH facility. Those with fever, cough, shortness of breath, runny nose, body aches or respiratory symptoms will not be allowed entry.
  • All visitors should wash their hands with soap and water for 20 seconds or apply hand sanitizer when entering and leaving patient rooms.
  • Any visitor must stay in the patient’s room the entire time of the visit. Once the visitor leaves the patient’s room, they must leave the facility immediately and the visitor will not be permitted to return for that day.

Everyone entering an ARH facility is required to wear a mask (cloth and other homemade masks are encouraged) and will be screened for fever and illness before entering the building.

ARH Chaplaincy Service

As requested by patients or the legally authorized patient advocate, ARH welcomes chaplains for spiritual service (This spiritual service is understood to be in addition to the authorized daily visitor).

Behavioral Health Facilities / Skilled Nursing Facility

  • No visitors allowed on adult behavioral health units until further notice.
  • No visitors allowed in skilled nursing facilities until further notice.

Emergency Departments (visitor allowed 24 hours in ED)

  • Visitor allowed 24 hours in ED
  • Adult Emergency Department patients may have one person accompany them.
  • Pediatric Emergency Department patients may have two parent/guardian accompany them.
  • No visitors permitted in the Emergency Department when the patient has known respiratory conditions.

Inpatient and Outpatient Surgeries & Procedures

    • All patients and visitors should arrive wearing a mask and will complete a screening when entering the facility.
    • Adult patients having a procedure or surgery may have one person accompany them into the facility and for discharge instructions.
    • Pediatric patients having a procedure or surgery may have two parents or guardians accompany them into the facility and for discharge instructions.
    • During the procedure all visitors will be requested to wait in their vehicle or a safe designated waiting space and will be notified when it is time to return to the surgical suite to coordinate discharge instructions as needed.

Labor and Delivery Visitation

Harlan/Middlesboro
Mom may have the father and 1 other support person. If Mom is COVID positive, then we do allow the father or 1 support person to be with her so long as they understand the risks and are willing to wear the appropriate PPE as well as abide by all other ARH policies.

 

Highlands
Mom may have one support person. No switching out.

 

Hazard
Mom may have one person to stay the entire time. No switching out.

 

Whitesburg
Mom may have two visitors during labor. Two hours after the infant delivers the 2nd support must leave but may come back the next day during visitation hours. These will be the only 2 people during entire hospital stay.

Visitation Guidelines for ARH Doctors’ Offices / Clinics, include:

  • Patients should contact their provider’s office prior to their appointments to be fully informed of the required conditions.
  • All patients, including parents/guardians of a pediatric patient and/or a guest of those patients who need assistance, should arrive wearing a mask and will be required to complete a screening prior to their appointments.
  • Patients should wait in their vehicles or outside the office and call the office before entering the doctor’s office/clinic.
  • Adult patients who do not require assistance may not be accompanied in the doctor’s office/clinic. **
  • Pediatric patients may have two parents or guardians to accompany them in the doctors’ office/ clinic

Visitors 18-years-old or older will be permitted to visit patients at ARH hospitals under the following restrictions:

  • Adult inpatients at ARH hospitals (except those diagnosed with COVID-19 or those in isolation) may have one visitor in the room during visiting hours (11 a.m. to 8 p.m.) and during discharge instructions.
  • Patients at end of life may have two visitors. **
  • Maternity patients may have two designated support person(s) for labor, delivery and duration of the mother’s hospital stay.
  • Pediatric patients:
    • Pediatric patients, including neonatal intensive care unit (NICU), may have two visitors who are a parent or guardian.
    • Pediatric patients who test positive for COVID-19 or for whom a COVID-19 test is pending may have two parent or guardian visitors. The visitor should not have COVID-19. (If there is a known positive visitor/guardian that individual must be directly escorted to the patient’s room and receive an N-95 mask for proper use while in the ARH facility.)